10427 The Retailer Autumn 2018_Final Draft Pages

this issue

03 News from the BRC British Retail Consortium response to the Chancellor’s Budget // Helen Dickinson, BRC 06 BRC NIELSEN SHOP PRICE INDEX September 2018: SECOND MONTH OF SHOP PRICE INFLATION

06

SEPTEMBER SUFFERS FROM SUMMER HANGOVER

07

Trust in the future of cyber-retailing // James martin

08

Risk of a wrong turn on rates // DAVID LONSDALE

09 Nearly out of time – Brexit deal for consumers needed now William Bain 12 Winning the hearts — and wallets — of UK shoppers with instant refunds // Luke Flomo, trustly

14

Retail 2019 – What do consumers want? // Wayne Snyder, JDA

16 How can merchants navigate the future of payments? // Ali Combes, CMSPI 18 Foodservice - the recipe for success or the kitchen nightmare? // Ken Higman, JLL Foodservice Consulting

20

Make Time for TOM // Melissa Horowitz , CMG

22 Identity Management in Retail: The Good, The Bad, and The Ugly // Doug Norton-Bilsby, ForgeRock

24 Leading retail from the front – Data Literacy is key // Paul Winsor , Qlik

26

Don’t Turn A Deaf Ear to Business Rates Reform // John Webber , Colliers International

4 | autumn 2018 | the retailer

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