The Retailer Autumn Edition_2020
Catch up and discover the latest podcasts, webinars, blogs and digtal content from the BRC
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Insights, facts, stats and trends WEBINAR | 25 November | 15.00 – 16.00 With the festive season just around the corner, and the Golden quarter in full swing, we take a look at how the industry has fared over this past quarter, in what has been a tumultuous time for retail. Gain critical insight from our BRC experts into the latest stats, facts and trends from throughout the UK. Register for free
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How covid-19 is driving a fundamental shift in retail podcast
Preparing your supply chain for the Golden Quarter WEBINAR
A 'fundamental shift in retail' is something that has been talked about for a long time now, with new challenges and transformation always a part of the retail landscape, but how and why is this time different? Kyle Monk, Director of Insight at the BRC, speaks to AlixPartners to find out. Listen here
In partnership with IBM, we look at case studies and gain practical advice on how retailers can use real-time intelligence to enhance decision-making capabilities and maximise opportunities in the Golden Quarter. Watch here
ANNUAL RETAIL INDUSTY LECTURE podcast
Using customer data to drive business growth WEBINAR
If you missed our Annual Lecture last week, don’t worry - you can hear Helen’s views on the year that’s just been; gain market and consumer insight from Lisa Hooker, Consumer Markets Leader at PwC; and hear from Mike Coupe, former CEO of Sainsbury’s, on the what the future could hold for our industry. Already registered? Watch on demand Need to register? Click here
Only 18% of consumers believe their last shopping experience was truly customer centric. This is a wide gap for retailers to bridge, with customer experience now a key differentiator and crucial factor in driving business regrowth. We teamed up with Medallia and Kantar, experts in customer experience, to provide some really practical, actionable advice and guidance. Watch here. Watch here
The BRC brings together retail leaders, policymakers, influencers and industry partners to help members stay informed of key industry issues and developments. If you would like to partner with BRC and position your company as an industry thought-leader please contact events@brc.org.uk
the retailer | Autumn 2020 | 33
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