The Retailer Autumn Edition 2021

AUTUMN 202 1

4 7

Start early, move fast

keep scope tight

clear the runway, landwithconfidence

build for the future

4. Build for the Future Always remember, the initial project is just the start of your journey. You will run your system for 3 or 4 years, or even longer. When you get this phase right, the next few years will be so much easier. This project is your chance to drive further change and accelerate future projects. Often, solutions land and the business doesn’t understand their full potential. Projects can become too insular, focussed on deadlines and deliverables. Take the whole company on your journey. Communicate regularly to other areas of the business. Let themknowwhat’s coming. Present the key features. Explain to them just what this new system is capable of.

Accelerate Change and DeliverValue toYour Customers Change is always challenging, but by focusing onwhat matters you can accelerate your digital transformation journey. With Spike’s 4 golden rules, you can reduce time and complexity, and deliver real value to your customers. Spike. Perfecting retail technology. Visit www. wearespike.co.uk for more information.

Spike prevent the anguish associated with digital change. Our quality-first culture helps you enjoya painless end-to-end transformation. Once you have a quality solution ready you need to develop a clear cutover plan. By that we mean, howwill you integrate your new system into the business. This must go right. With the right prep and teamwork, it will. Build and refine your cutover schedule. Plan in rehearsals, and practice, practice, practice. Other projects maywell be landing at the same time. Ideally you want to cutover with as few moving parts as possible, but it’s not the end of the world. Make sure you know what else is happening in the business.

Steve Dennis steve.dennis@wearespike.co.uk 020 336 95 95 1

1. https://www.independent.co.uk/business/pandemic-has-turbocharged-digital-transformation-report-finds-b1886296.html 2. https://www.standishgroup.com/news/49 3. https://www.bcg.com/publications/2020/increasing-odds-of-success-in-digital-transformation