The Retailer SUMMER 16_v7

risks and security

“We need to go back into schools and make this industry sound more attractive to kids; it’s not about stacking shelves. There are jobs in a huge range of disciplines and we need to fight hard for that talent in the same way we have to fight for the share of consumers’ wallets.”

“Talent to me is the top risk and opportunity,” said David. “We need to go back into schools and make this industry sound more attractive to kids; it’s not about stacking shelves. There are jobs in a huge range of disciplines and we need to fight hard for that talent in the same way we have to fight for the share of consumers’ wallets.” For Rob, the advent of new technology could not be denied. “No one would have anticipated Uber or Airbnb three years ago,” he said. “There will probably be huge changes in retail on the back of this and the point about how we stay relevant to the customer is critical. Those new disruptive brands have put themselves right at the heart of the customer’s lives and the reason some retailers aren’t here anymore is because they don’t.”

Aon UK Limited is authorised and regulated by the Financial Conduct Authority.

RICHARD WATERER // retail.practice@aon.co.uk // aon.co.uk/retail-trade

retailer | summer 2016 | 29