The Retailer SUMMER 16_v7

this issue

06 News from the BRC

Boost for budgets as food prices fall

06 EUROPEAN MARKET INCREASINGLY IMPORTANT FOR BRAND BRITAIN

07

WHAT YOU CAN EXPECT AT THIS YEAR’S ANNUAL RETAIL INDUSTRY DINNER // Afiri Beredugo, BRC Fight brexit uncertainty by getting on with business as usual // Helen Dickinson, BRC

08

09 BRC and GlassGuard renew their partnership to offer safer lighting for the food industry // Afiri Beredugo, BRC

10 CUSTOMER FOCUS

Retailers Ignore Consumer Demands for Ethical Brands at Their Peril // Frank Woods, NFU MUTUAL

12 Five transformational themes emerging from the USA Customer Experience Leaders // Craig Ryder, KPMG Nunwood

14 HOW TO CASH IN ON THE INTERNATIONAL ONLINE SALES BOOM // Simon Moran, PayPal UK

16

Segmentation – A Vital Tool in Serving Your Digital Customers Profitably // Jason Shorrock, JDA SOFTWARE TECHNOLOGY Big Data, Smartphones and Next Gen Retail // Kevin Jenkins, Visa Europe

18

20

The Dawn of Post-modern Retailing // Mark Thornton, Maginus Software Solutions