The Retailer Spring 2018

this issue

03 News from the BRC Brexit countdown is on to win a fair deal for shoppers // Helen Dickinson, BRC

30 Focus on waste - retail’s role in a greener, more sustainable Britain // Daren King, Biffa 32 Do you have the right culture to drive digital transformation? // DIANA PARKER, Microsoft UK 34 Data Analytics - Why retailers’ heads are in the Cloud // Steph Bloor, PwC 36 Hard Brexit could add £7.8bn to the cost of retail goods // Matthew Lewis, Squire Patton Boggs 38 Focus on waste - retail’s role in a greener, more sustainable Britain // Andrew Westbrook, RSM 42 Sustaining retail successwith a balancedworkforce operatingmodel // NEIL PICKERING, KRONOS 44 The future of work in the retail sector: developing a strategy for success // Kelvyn Sampson, Willis Towers Watson | George Zarkadakis, Willis Towers Watson 46 Click, Collect & Compete: Evolving In-Store Amenities with Retail Technology // Jon Walkington, Apex Order Pick-Up Technologies BUSINESS RATES 2017 REVALUATION - TOP 10 TIPS // ADAM BURKE, COLLIERS INTERNATIONAL, MANCHESTER 50 Consent to Assign: the good, the bad and the ugly // Amy Sevier, SA LAW 52 The retail sector is getting Disability Confident // Sophie Brooks, Head of Employee Engagement and Inclusion, Marks and Spencer 40 Localizing your checkout to capitalize on cross-border e-commerce // Luke Flomo, Trustly 48

06 MORE INSIGHT FROM THE BRC-KPMG RETAIL SALES MONITOR

06 The BRC-Nielsen Shop Price Index for February 2018

07 Business rates are distorting and accelerating the retail transformation // JIM HUBBARD

08 LABELLING AND FOOD RESPONSIBILITIES TO BE DEVOLVED

FOLLOWING BREXIT? // DAVID LONSDALE

10 Unlocking better supplier relationships with a new approach to payments // DAVID PRICE, BarclaycarD

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LESS WHAT, MORE HOW // Fola Abari, Change Management Group

14 Facing the challenge of a “new kid on the block” // Gavin masters, Maginus 16 Payment Practices & Performance Regulations // Vanessa (Woodfine) Flather, PRGX UK 18 Why it is time to focus more on Employee Intelligence in retail // Nina Kitching, Questback 20 where the threat lies: The retailers most likely to succumb to purchase disputes // Monica Eaton-Cardone, The Chargeback Company 24 Retailing In China – Avoiding The Intellectual Property Pitfalls // Patrick Cantrill, Womble Bond Dickinson 26 What do your customers dowhen no-one iswatching? // Jack Ostrowski, Yellow Octopus Fashion Ltd 28 Putting health higher on the menu would encourage a third of consumers to eat out more often // Rhian Thomas, IGD 22 DON’T BE AN EASY TARGET FOR FRAUDSTERS // RAJA RAY, verifone

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