The Retailer Spring Edition 2021

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References i. As reported in RetailWeek: Five-minute queue is too long say 80% of consumers McDermott, V. 23 Nov 2016 ii. See Statista: Average spend per shopping visit in Great Britain between 2012 and 2013, by location iii. World Economic Forum: Urban Deliveries Expected to Add 11 Minutes to Daily Commute and Increase Carbon Emissions by 30% until 2030 without Effective Intervention 10 Jan 2020 iv. According to GlobalData as reported in Computer Weekly: Click & collect will grow 45% over next five years McDonald, C. 11 Feb 2019 v. According to GlobalData as reported in IMRG: IMRG UK Click & Collect Review 2020

Candice Ohandjanian c.ohandjanian@quadient.com

This is a significant step in our relentless efforts to create a fast and frictionless shopping experience. Joe McFarland, Lowe’s