The Retailer Spring Edition 2022

THIS ISSUE

26

DIGITAL SOLUTIONS

The Road To Retail Recovery: Are We There Yet? Sarah Abu-Amero // Local Data Company

06

UNIFIED SOLUTION FOR OMNIFIED RETAIL Dhwani Swaminarayan // StoreForce

28

Shift In Consumer Rights Landscape Increases Risks For Retailers Jeremy Drew, Lambros Kilaniotis, Jon Bartley // RPC

08

MAINTAINING FOCUS ON THE DIGITAL TRANSFORMATION JOURNEY Alessio Damonti // Objectivity

30

How The Global Supply Chain Crisis Will Affect Chargebacks Monica Eaton-Cardone // Chargebacks911

10

DRIVING INNOVATION IN THE RETAIL SECTOR: STREAMLINING THE SUPPLY CHAIN Ali Rezvan // Microsoft UK

32

Keeping Your Cool: A Practical Guide To Comfort And Wellbeing For Retail James Harman // Mitsubishi Electric

12

INTEGRATING PRE-OWNED PRODUCTS INTO YOUR BUSINESS STRATEGY THANKS TO OMNICHANNEL Romulus Grigoras // OneStock

34

Active Travel: Putting The Pedal Power Back Into Retail Stephanie Kyle // Burness Paull LLP

14

Do You Have The Right ‘Transformational’ Cx Partner? Mike Withey // WNS

36

Commercial Rent (Coronavirus) Act 2022 David Jones // Womble Bond Dickinson

16

Food Safety In A Digital World // Physical2Digital

38

Retail’s New Superpower Nicolas Hammer // Critizr

18

Retailers Need Strong And Robust Internal Controls In These Challenging Times Matt Dalton, Arlene Wewege // Mazars

SUSTAINABILITY

THE FUTURE OF RETAIL

40

The Ukraine Crisis Advances Global Sustainability Danny Bagge // IBM

20

Consumers Now Hold All The Power. Are Retailers Ready? Joel Bines, Matt Clark // AlixPartners

42

Reshaping Retail: How Ethics And Sustainability Are Changing Retail’s Ecosystem Karen Johnson // Barclays

22

Adapting To Change Dan Fox // Aon

44

Turn Paper Receipts Digital To Protect The Environment And The Bottom Line Natasha Abel // Flux

24

The Future Shape Of Retail And The Trends And Capabilities Which Will Determine Future Success Sophie Birshan // Google

46

Getting The S In Esg Transparency Right Daphne Guelker // UL