The Retailer Spring Edition 2023

THIS ISSUE

DIGITAL TRANSFORMATION

SUSTAINABILITY

06

26

HOW TO THRIVE IN RETAIL THROUGH THE PERMACRISIS David Perks // Objectivity

DELIVERING SUSTAINABLE VALUE TO CUSTOMERS Andrew Davidson // 4C Associates

08

THE WORLD OF WEB 3.0 Wendy Saunders, JJ Shaw, Nicholas Buckland, Amy Earnshaw // The Collective by Lewis Silkin

28

How Artificial Intelligence Can Future-Proof Brick-and-Mortar Retailers Andrew Fitzpatrick // BrainBox AI

10

ENHANCING RETAIL SHOPPER EXPERIENCES USING LOCATION BASED SERVICES Todd Nicholson // Juniper Networks

30

5 STEPS TO ENERGY EFFICIENT AIR CONDITIONING FOR RETAIL James Harman // Mitsubishi Electric

12

Generative AI and Retail: The revolution is upon us Giles Parsons, Loren Hodgetts, Faye McConnell // Browne Jacobson

INSIGHTS & ANALYTICS

32

BANKING & PAYMENTS

FIVE ALARMING INSIGHTS INTO RETURNS, AND HOW TO ACT ON THEM Katie Quarmby // Newton Europe

14

WHY IT’S IMPORTANT TO KEEP THE CASH FLOWING Nicky Severn // Loomis

34

WHAT’S IN STORE FOR RETAIL? Karen Johnson // Barclays Corporate Banking

16

GROWTH OF BUY NOW PAY LATER Jarred Erceg // Grant Thornton

36

THE NEW RULES OF CUSTOMER SATISFACTION Nicolas Hammer // Goodays

TECH & SECURITY

38

HOW APPLYING DATA ANALYSIS CAN HELP RETAILERS THROUGH THE COST OF LIVING CRISIS Kate Shropshall // Cambridge Spark

18

THE METAVERSE IN REVERSE Shruti Goel, Alice Wallbank // Shoosmiths

40

THE RISE OF THE CONSCIOUS CONSUMER CREATES NEW OPPORTUNITIES Aled Patchett // Lloyds Bank Commercial Banking

20

PSD2 AND SCA: WHERE ARE WE NOW - WHAT WILL FOLLOW? Jon Swan // Accertify

22

THE DIGITAL TRANSFORMATION OF ORGANISED CRIME Xavier Sheikrojan // Signifyd

24

CHANGE IS COMING TO AGE VERIFICATION – WELCOME TO THE NEW DIGITAL AGE David Nicholls, Iain Corby // Fujitsu