The Retailer Summer Edition_2020


Creating a future for retail learning & development

Retail is facing a once in a lifetime challenge. The future of our sector depends on the actions of our people. We at BRC Learning are taking on this challenge as we are passionate in ensuring every retail leader has the tools required to make a difference. During our recent Recovery and Discovery Through Community and Collaboration webinar series a recurring theme was the importance of people. As our keynote speakers explored the Impact of COVID-19 their discussions repeatedly came back to the people conversation. This includes those who lead our businesses, those who lead our teams and those who serve our customers. You can view the series on-demand via our Resources Library. Despite the many external distractions, we must therefore remember that retail is a people business. It is a unique industry in that it impacts every single household and is the UK's largest private sector employer. For an organisation to survive this pandemic it will require its people to be at their best. They will need resilience, agility and to have the exceptional leadership skills required to manage through continuous change.

Within BRC Learning we understand this as we ourselves are retailers. Amongst our team we have over 60 years retail experience: • Lucy Crowther – Director of BRC Learning and former Group HR Director at Card Factory • Terry Lees - Head of Leadership Development & Learning Events and former Store Manager at M&S • Ralph La Fontaine - Head of Careers and Learning and former Managing Director at learning specialists AVADO • Jagjeet Doheley - Learning Services Manager and former E-Learning Manager at Caffè Nero We therefore feel a responsibility to play a key role in the recovery of our industry. As part of this we are hand crafting a range of tools to provide your leaders with the skills and knowledge they need to re-build our sector. We will not be providing generic ‘management courses’ but targeted retail- specific learning experiences to support your talented leaders to help your business move forward.

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