The Retailer Summer Edition 2021

SUMMER 202 1

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Responsive Supply Chains

Safe & Compliant Operations

Protecting Colleagues & Securing the Store

Intelligent Retail Operations

Machine Vision

Growing Customer Value

Operational Agility & Resilience

Typically, 50%of self-service interventions are for age restricted products. This adds friction to the customer journeyand reduces theproductivityof SCO lanes. Machine Vision may soon make this intervention unnecessary. Fujitsu already offers a solution that can be retrofitted into anySCO to allowa store colleaguewith sight of the customer to remotelyapprovea sale fromawearabledevice. The next step being trialled this year with the blessing of theHomeOffice allows customers to pre-validate theirageon theirphoneusingofficial documents, such as a passport. At the store (or any other channel) when a customer wants to check out a restricted item, they use their phone to scan their moving face (to prevent spoofing with photographs or passing the phone on to others) the phone then generates a bar code to confirmage checks are passed that is scanned to approve the sale. As camera prices continue to fall you may soon track your products as accurately as Amazon go. Fornowthoughyoumay justwant to trackwhere marked trolleys are in theback-stageareas, saving colleagues time and getting products on shelves quicker. Or spot dangerous spillages that put cus- tomer and colleague safety at risk. Or as part of supportingomni-channel journeysyoumightwant to feed youmobile app real-time information on howbusyyour carpark is, or identifya customer’s car arriving in your click and collect area.

Home Office research data on digital proof of age trials is expected to be published in June 2022”. ‘‘ Machine vision’s power is its ability to support an endless number of store scenarios re-using the same camera infrastructure. To support omni-channel customer experiences stores will need to implement new operations, that will include new challenges. Machine Vision offers retailers a ‘swiss army knife’ that can set stores up for this futureof change. It candrive improved customerexperiences, colleague satisfactionand operational efficiency, meaning the store of the future is available now. fujitsu.com/uk/solutions/industry/retail/digital

David Nicholls david.nicholls@fujitsu.com

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