The Retailer Summer Edition 2021

SUMMER 202 1

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And talking about digital payments, these are continuing to rise in pop- ularity and become preferred ways to pay: 80% of consumers intend to use a digital wallet such as Apple Pay, Google Pay or PayPal in the next 12 months and 40% plan to do so regularly. The popularity of these digital payment methods demonstrates that there is a clear shift towards more consumers shopping online – and merchants are responding. Take Homebase, for example, which recently selected Checkout.com as its new online payments provider – a move that enabled it to accept a wide range of payment methods, increasing choice, convenience and flexibility for its customers, and making shopping even easier for them.

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71% of eCommerce merchants do not receive consultative, advisory and strategic support from their payment

CHANGING CONSUMER EXPECTATIONS REQUIREs INNOVATION

The experiences of people and businesses through the pandemic and lockdown have been many and varied, but one thing is clear: consumer expectations of retail have transformed. Many eCommerce and progressive traditional retailers have tapped into shifts in consumer behaviour online, and thrived. As physical stores reopen their doors again, and consumers seek out physical interactions, eCommerce retailers need to adapt once more to stay relevant. Those that will succeed in the next phase of eCommerce are the ones that continue to seize the cross-border opportunity, innovate as consumer demands change, and tap into the goldmine of data available to improve the customer experience and boost their bottom line.

MOSHE WINEGARTEN moshe.winegarten@checkout.com