The Retailer Summer Edition 2021

THIS ISSUE

18

Future of retail

06

CUSTOMERS HAVE CHANGED – AND SO MUST RETAILERS Sarah Friswell / Red Ant

DATA & ANALYTICS

08

RETAIL PROPERTY AND THE REAL ESTATE ECOSYSTEM Graeme Bradshaw / Burness Paull LLP

18

THE GREAT HIGH STREET REVIVAL: DATA AS THE GLUE TO LURE SHOPPERS BACK FOR GOOD Ross McKenzie / Addleshaw Goddard

10

GOVERNMENT NEEDS TO RETHINK PROPOSAL TO CLOSE STORES AT NEW YEAR David Lonsdale // BRC

20

MACHINE VISION – IMPROVING OPERATIONAL EFFICIENCY AND MAINTAINING BRAND STANDARDS David Nicholls // Fujitsu

12

PREPARING FOR CHANGE: STRATEGIES TO BOLSTER YOUR SUPPLY CHAIN Lemi McAuley, Bethan Moore / Shoosmiths

22

5 CONSUMER TRENDS SHAPING THE WAY WE’LL SHOP THIS CHRISTMAS Becky Power / Google

14

IT’S TIME FOR RETAILERS TO ‘THINK DIFFERENT’ ABOUT CUSTOMER EXPERIENCE (CX) Stephen Hewett / ICG

24

KEEPING IT SAFE: PRODUCT SAFETY Adrian Simpson // BRC

16

BUSINESS RATES – THE ROAD TO REFORM NEEDS A BRIDGE NEXT YEAR Dominic Curran / BRC

38

FINANCE & PAYMENTS

26

HOW DIGITAL PAYMENTS CAN HELP THE BOTTOM LINE, BEYOND LOCKDOWN Moshe Winegarten / Checkout.com

08

28

THE CAT AND MOUSE FOR RETAILERS AND RENT PAYMENTS Michael Lewis // Sherrards Solicitors