The Retailer Winter Edition 2022

THIS ISSUE

DIGITAL SOLUTIONS

06

CATALYSING NET ZERO TRANSFORMATION THROUGH CLOUD TECHNOLOGY Anna Bancroft, Jason Sutherland & Tarik Moussa // PwC

08 10

The HUMAN RESPONSE TO AWORLD IN FLUX Georgie Altman // Google

28

AI IS TRANSFORMING YOUR JOB, NOT TERMINATING IT Dr Alan McCabe // Roubler

12

LIVING ON THE EDGE Jane Liston // CDW

SUSTAINABILITY

14

AVOIDING THE PITFALLS OF ADOPTING NEW RETAIL TECHNOLOGY Sarah Friswell // Red Ant

24

BRC CLIMATE ACTION WEEK SPECIAL // BRC

25

RETAILER/LANDLORD NET ZERO BUILDINGS PROTOCOL // The Crown Estate

PAYMENTS & SECURITY

26

THE SUPPLY CHAIN: A LIFELINE FOR BUSINESS – AND THE PLANET Grainne Lynch // IBM

16

THE NEVER-ENDING STORY OF ATO Ryan Gosling // Callsign

28

FIVE KEY PRINCIPLES RETAILERS CAN USE TO ENCOURAGE SUSTAINABLE BEHAVIOURS // PwC

18

BUY-NOW PAY-LATER REGULATION: WHAT NEXT? Sophie Lessar // DLA Piper

20

HOW TRUSTWORTHY BUSINESS COMMUNICATIONS KEEP CUSTOMERS CONTENT AND CYBER SECURE Sarah Lyons // NCSC

30

BUILDING TRANSPARENCY INTO RETAIL SUPPLY CHAINS Dr. William Pease // UL

22

Data trends to watch for the Retail, Hospitality and Leisure sector Bryony Long // The Collective by Lewis Silkin

32

A LOW-CARBON RETAIL FUTURE David Lonsdale // BRC

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