The Retailer Winter edition_2020

Between 60-80% of disputes are potential cases of friendly fraud

Lose the defence, be proactive We hear you, identifying chargebacks at their source and disputing them can be tough and demanding for retailers and their in-house fraud teams. So those struggling with chargebacks that stem from click and collect operations – or for those thinking of implementing new omnichannel sales strategies – should focus seek advice from third-party solution providers. Not only does the dispute win rate of retailers using third-party solutions jump by 20% compared with those that dispute in-house, but third-party experts gives access to specialised expertise and insight beyond a retailer’s own experience. Combining knowledge of wider industry patterns with internal teams’ more intimate understanding of their operations can be the difference between defeating click and collect chargebacks or succumbing to them.

MONICA EATON-CARDONE // +44 (0) 203 750 5550 // www.chargebacks911.com // monica@chargebacks911.com

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