The Retailer Winter edition_2020

We believe this requires a forward-looking perspective on how consumer behaviour, the competitive landscape, and technology are likely to change in three years or more. What are the potential disruptions? What will the growth areas and profit pools be? Important choices will revolve around assortments, payment systems, customer interfaces, service options, and last-mile delivery. One thing is for sure: going it alone won’t work.

RALPH ROBINSON //ralph.robinson@bjss.com // 07553085889

the retailer | winter 2020 | 57

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