The Retailer Winter edition_2020

retail disruption and innovation

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Five big retail innovations and disruptions // RALPH ROBINSON, BJSS Ltd

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THRIVING RETAILERS WILL CONSTANTLY CHANGE, REINVENT AND TAKE RISKS // BRIAN MARSHALL, ey

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Fortune favours the optimistic, brave and creative // LINDA ELLETT, kpmg

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How staff can drive customer experience in physical stores during 2020 // CHRIS FIELD, Fieldworks Marketing Dipping into retail’s future with Gen-Z and Gen-Alpha // JAMES PEPPER, Vista Retail Support

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RETAIL AND THE RISE OF THE BOTS // CRIONA COLLINS, Lambert Smith Hampton

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Advertising is evolving, and it’sraising new challenges for retailers // EDWINA BONES, Womble Bond Dickinson (UK) LLP Advising Retail: Are Your Professional Consultants Future Ready? // GRAEME BRADSHAW, Burness Paull LLP Understanding in-store consumer loyalty and its value to your business // DEAN COOKSON, purple

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75 Directory of associate members

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