The Retailer Winter Edition 2023

THIS ISSUE

SECURITY & LEGAL

DIGITAL SOLUTIONS

18

06

WORKER PROTECTION BILL AND THIRD PARTY HARASSMENT Christina Tolvas-Vincent, Dan Fawcett // Womble Bond Dickinson

The Product Approach: the key to a successful digital transformation Alex Antonov // Unlimint

08

Why a tech-enabled frontline is the recipe for standout service in 2023 Olaf Akkerman // Microsoft

20

TRUST IS NOT ENOUGH TO SECURE YOUR SUPPLY CHAIN Keiron Holyome // BlackBerry

10

THE VIP CODE: EMBRACING PERSONALISED SERVICES FOR CUSTOMER LOYALTY Sarah Friswell // Red Ant

22 24

RETAILERS: GET READY FOR PROTECT DUTY Dan Fox, Scott Bolton // AON

VIRTUALLY IDENTICAL: LEGAL CONSIDERATIONS DIGITAL TWINS IN THE METAVERSE Gareth Stokes, Kurt Davies // DLA Piper

12

FIVE WAYS RETAILERS WILL EMBRACE THE DATA ECONOMY IN 2023 Paul Winsor // Snowflake

26

HOW RETAILERS CAN ADDRESS THE RISING CYBERSECURITY THREAT Philip Duerden // Thales

BANKING & PAYMENTS

14

DESPITE A ROCKY YEAR, BNPL REMAINS STRONG Monica Eaton // Chargebacks911

SUSTAINABILITY

16

HOW RETAILERS CAN UNLEASH THE POWER OF PAY TO REACH NEXT-LEVEL COMMERCE Kevin Carson // FreedomPay

28

7 NEXT STEPS TO NET ZERO AndrewWalker // Amber

30

USING SUSTAINABLE CHEMISTRY TO DEVELOP SAFE CONSUMER PRODUCTS Craig Rowlands // UL Solutions

32

TRADING IN FRANCE – EPR FOR TEXTILES James Beard // Valpak

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